Working Grace LLC

VENDOR PLATFORM 1:

 

The right equipment is a vital part of any home call center office.  Whether you work in a spare room, a corner of the living room or off your kitchen table, the right equipment is a must-have.

 VENDOR PLATFORM "A" has put this policy in place to ensure that those Customer Service Professionals working from home are set up to effectively and efficiently serve one, or more, of the Fortune 500 client programs on their roster. 

 To use Vendor Platform "1", please see the following system and equipment requirements. 

 

PLEASE REMEMBER:  these are the minimum requirements needed to use the Platform.  Some of our client programs may have additional requirements above and beyond the ones listed here.  All Customer Service Professionals should review the Opportunity Announcement for the client program they are interested in servicing prior to enrolling in their certification course to make sure that all system and equipment requirements are met.

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PC REQUIREMENTS

•  A desktop/tower computer with a separate monitor is recommended.

• Dual boot machines, Netbooks, and Tablets are prohibited from use.

• All-in-One computers are not currently compatible with any client programs.

• Depending on what client program a call center chooses to service, the use of an ASD may be required (Platform "1" Secure Desktop). Additional details on the ASD can be found, below.

• CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better (Atom, Celeron, Pentium and Opteron processors are not permitted)

• Hard Drive with 20 GB or more of available space and 60 GB or more of total space Memory;  4 GB of RAM or better

• Operating System Windows 7 or Windows 10 (Windows 8/8.1 not supported by some clients)

• Standard Connection and Speed must use a Hard-wired connection (no wireless), with a minimum 10 mbps download / Minimum 3 mbps upload and a Maximum Latency Threshold of 120 milliseconds (ms)

• Monitor Recommendations:  1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p) ** Dual monitors may be required on some client programs

• Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the chosen client program, neither a refund or a voucher will be issued.

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MAC REQUIREMENTS  

• Macs must have an Ethernet port

• MacBook Air and Mac USB-C ports will not be supported 

• Boot Camp and a licensed version of Windows MUST be installed.

• CPU Speed Intel Core i5 2.7 GHz processor or better

• Hard Drive 20 GB or more of available space 60 GB or more of total space

• Memory 4 GB of RAM or better Operating System MAC OS X 10.10 Yosemite or higher 

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REQUIRED ACCESSORIES:

• USB headset with microphone (required for Certification) Logitech, Plantronics, Microsoft, or similar brands recommended. (Suggestions: • Plantronics PLNAUDIO478 USB • Logitech USB H570e • Jabra UC VOICE 150 Hard-wired Telephone and headset (required for Production/Servicing) Plantronics S12 or similar.

 

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SOFTWARE:

• Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10

• Certain client programs may require specific versions of Windows.

• Windows 8/8.1 not supported by some clients.

• (Optional) Mozilla Firefox or Chrome for Windows Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be avoided. 

• The following items are considered security risks to Vendor Platform "1" and, upon detection, may subject you to the suspension or termination of your SOW: (1) Malware infected software; (2) Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.); (3) Non-Platform "A" provided VPN software or Proxy settings and (4) TOR or other privacy software accessories, Software and Internet/Phone Service Providers.

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INTERNET AND PHONE SERVICE PROVIDERS:

• Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection, only.  

•  The use of wireless connections to access any Platform "1" system at any time is prohibited, even if the connection is encrypted.

• Connectivity to Vendor Platform "A" through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

• Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.

• USB connected modems are not supported.

• Hard-wired land line telephone service (POTS - plain old telephone system) must be used unless stated otherwise in the opportunity announcement

• Softphones and cell phones are not permitted.

• The servicing telephone line should not interface at any point with the computer.

• All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary.

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WHAT IS THE "ASD"?

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(ASD) is a tool designed to temporarily convert a PC into a secure and streamlined environment optimized for the client program you  will be servicing. 

 

Not all client programs require the use of an ASD, so it is recommended that an agent (YOU) review the Opportunity Announcement in detail to see if an ASD will be needed.

 

If the client program you choose uses the ASD, all the information required for its use will be contained within a USB flash drive that you can purchase (cost is normally around $10.00) at any WalMart or dollar store and formatting instructions will be provided to you on how to put the ASD onto the flash drive. 

 

Upon enrollment in any certification course for a client program on Vendor Platform "1", make sure to watch for an email with instructions on how to install the ASD.

 

Remember:  the ASD is an additional operating system on your computer. It does not interact with your existing windows operating system. It is launched from the formatted USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.