Vendor Platform 1

Opportunities:

PARKS & RESORTS INDUSTRY:

BRAND NEW IN THE PORTAL, NOW!! Once again Disney Parks & Resorts has an awesome Opportunity for Customer Care Service & Sales for their Resorts and Parks! This is a fun opportunity you're sure to enjoy! PAY IS $9.00 per hour and upon certification and acceptance of the Statement of Work (SOW), you must agree to provide services for a minimum of 15 hours per week with 5 of those hours on either a Saturday, Sunday or any weekday from 6 PM to 11 PM Eastern Standard Time.
The Client's peak season is upon them and they are looking for customer service professionals who will commit to helping people across America book into the Disney Resort.
As a servicing Agent, you will be required to have both a VOIP headset (one that connects to your computer) and a POTS line (plain old telephone line) in addition to the required equipment by Vendor Platform 1 (you can read all about this is in the Opportunity Announcement at this Platform.)
Service for this Client is inbound calls from Disney World Guests or Cast Members that want to make reservations for lodging, dining plans, tickets, air, packages or just to ask general questions.
CLASSES FILL UP QUICKLY - READ THE OPPORTUNITY ANNOUNCEMENT TODAY!!
CLASSES BEGIN 7/8/19 and END 9/30/19 COST OF CERTIFICATION IS $149.00
This Opportunity closes for Registrants on 6/7/19, so hurry!!

MEDICAL / HEALTH CARE

INDUSTRY:

This Client has an Opportunity for Customer Service Phone Support, with 24/7, 365 days a year available working hours. PAY IS $10.50 per hour and upon certification and acceptance of the Statement of Work (SOW), you must agree to provide service to the Client a minimum of 20 hours per week with 4 of those hours on either a Saturday, a Sunday, or a combination of both. Incentives are available for CSP's who meet Client Incentive Requirements.
The Client has peak volume periods that begin in November and run through early February each year where additional intervals (hours for work) will be posted for your consideration.
A second computer monitor is found to be beneficial for this program in addition to the basic equipment needed to meet Vendor Platform 1 standards.
This Client provides anytime access to board-certified doctors and pediatricians; the servicing agent will be registering patients, booking consultation appointments to diagnose non-emergency medical issues over the phone or through secure video on the customer's computer or smartphone.
As a CSP, you will be assisting patients in a friendly and courteous manner to reset passwords, troubleshoot their provider and mobile app if need be, and escalate/create a ticket for the patient (if necessary) plus making callbacks when required as a follow-up.
ALL CURRENT CLASSES HAVE BEEN FILLED.
UPCOMING CLASSES WILL BE POSTED ON THE VENDOR PLATFORM - COST OF CERTIFICATION IS $99.00

TRAVEL & VACATION INDUSTRY:

This Industry Giant offers a Travel Agent Sales for Inbound Calls Opportunity. PAY IS $9.00 per hour and upon certification and acceptance of their Statement of Work (SOW), you must agree to provide service for a minimum of 10 hours per week with 3 of those hours on either a Saturday or Monday or combination of both.
The Client has peak call volume Monday - Friday from 2pm-8pm EST. Bonuses and incentives are available for CSP's who meet Client Incentive Requirements.
If you choose to service this Client you MUST HAVE a traditional, Plain Old Telephone System (POTS).
This Client operates membership programs for vacationers and has over 3,000 resorts in more than 80 nations with a total of 12 lines of business to service. So if you love sales and travel, this opportunity is a great fit.
As a CSP for this Client, you can expect to be assisting members via inbound calls about their resort requests, offering alternative options if their first choice isn't available, selling membership packages and solving member concerns.
NEW CLASSES BEGIN 6/13/19 and END 8/30/19 - COST OF CERTIFICATION IS $49.00

CAR RENTAL INDUSTRY:

ASSISTANCE INDUSTRY I:

This Client has an Opportunity for Customer Support and Outbound Contacts Service. PAY IS $9.50 per hour and upon certification and acceptance of the Statement of Work (SOW), you must agree to provide service to this Client a minimum of 15 hours per week with 4 of those hours required on a Saturday and/or Sunday and 1 hour on Monday. Bonuses and Incentives are available for CSP's who meet Client Incentive Requirements.
Hours available are 7 days a week, with the most hours available being Monday - Friday, 5 PM - 9 PM and Saturday from 8 AM - 2 PM.
This Client uses the AVG (Vendor Platform 1 Gateway) to connect to client systems so you must have unlimited long-distance on your servicing phone line. Purchase of an 8 - 32 GB flash drive will be required.
This Client is a great American success story that revolves around personal honesty and integrity and operates in more than 7,200 locations.
As a CSP for this Client, you will be taking inbound calls for both reservations and sales and must be efficient to convert calls into reservations while maintaining a courteous and pleasant demeanor. There will be sales targets to meet and you must be able to multi-task and adapt to the needs of individual callers with good writing and verbal communication skills.
NEW CLASSES BEGIN 5/20/19 and END 6/3/19 - COST OF CERTIFICATION IS $149.00

This Client Program is customer service all the way. PAY IS $9.00 per hour and upon certification and acceptance of their Statement of Work (SOW), you must agree to provide servcie for a minimum of 15 hours per week with 5 of those hours on a Saturday or Sunday or combination of both. Incentives are available for CSP's who meet Client Incentive requirements.
This Industry Client provides emergency roadside assistance to customers that have those benefits as part of their insurance policy or new vehicle owner package.
As a CSP for this Client, you can expect all calls to be both inbound and outbound and you must be able to ask probing questions to identify the customer's needs, have a working knowledge of Google Maps and other mapping resources and ability to provide policy coverage details and status updates.
NEW CLASSES BEGIN 5/20/19 and END 8/1/19 - COST OF CERTIFICATION IS $89.00

ASSISTANCE INDUSTRY 2:

Must be fully bilingual in both ENGLISH and SPANISH
This Client Program is customer service all the way. PAY IS $9.00 per hour and upon certification and acceptance of their Statement of Work (SOW), you must agree to provide servcie for a minimum of 15 hours per week with 5 of those hours on a Saturday or Sunday or combination of both. Incentives are available for CSP's who meet Client Incentive requirements.
This Industry Client provides emergency roadside assistance to customers that have those benefits as part of their insurance policy or new vehicle owner package.
As a CSP for this Client, you can expect all calls to be both inbound and outbound and you must be able to ask probing questions to identify the customer's needs, have a working knowledge of Google Maps and other mapping resources and ability to provide policy coverage details and status updates.
NEW CLASSES BEGIN 5/20/19 and END 8/1/19 - COST OF CERTIFICATION IS $49.00

ASSISTANCE INDUSTRY -CORPORATE:

This Client Program is customer service, 7 days a week / 24 hours a day / 365 days a year which means there is plenty of work hours to choose from. PAY IS $9.00 per hour and upon certification and acceptance of the Statement of Work (SOW), you must agree to provide service for a minimum of 15 hours per week with 4 of those hours on Saturday, Sunday or a combination of both.
Most available hours are between 8 AM-Noon and 4 PM - 8 PM, EST.
This Client provides emergency roadside assistance to CORPORATE CLIENTS, serving customers of companies with everything from directions and fuel to towing and tire changes for automobiles, motorcycles, recreational vehicles, and commercial trucks.
A second monitor is found to be helpful in servicing this Client plus all other equipment required by the Vendor Platform 1.
Service to this Client entails taking inbound calls, possible outbound calls for status and clarification purposes, transferring of inbound or outbound calls to other client-designated internal support departments, outbound coordination to the Client's service providers, such as tow truck drivers, and possible follow up calls for any additional secondary services the customer may require.
NEW CLASSES BEGIN 6/3/19 and END 8/15/19 - COST OF CERTIFICATION IS $79.00

This Industry Giant offers a 2 separate Opportunities: One for a Customer Service Representative and one for a Customer Sales Representative. FOR BOTH, PAY IS $9.00 per hour and upon certification and acceptance of their Statement of Work (SOW), you must agree to provide service for a minimum of 10 hours per week with 3 of those hours on either a Saturday or Monday or combination of both.
The Client has peak call volume Monday - Friday from 2pm-8pm EST. Bonuses and incentives are available for CSP's who meet Client Incentive Requirements.
If you choose to service this Client you MUST HAVE a traditional, Plain Old Telephone System (POTS).
This Client operates membership programs for vacationers and has over 3,000 resorts in more than 80 nations with a total of 12 lines of business to service. So if you love sales and travel, this opportunity is a great fit.
As a CSP for this Client, you can expect to be assisting members via inbound calls about their resort requests, offering alternative options if their first choice isn't available, selling membership packages and solving member concerns.
CLASSES FOR CUSTOMER SERVICE BEGIN 6/3/2019 and END 7/8/2019 - COST OF CERTIFICATION IS $49.00
CLASSES FOR CUSTOMER SALES BEGIN 6/14/2019 and END 7/24/2019 - COST OF CERTIFICATION IS $49.00

TRAVEL / CRUISE LINE INDUSTRY

TRAVEL INDUSTRY - FRENCH:

This is a French-speaking Opportunity.
This Industry Giant offers a Sales and Customer Service for Inbound Calls Opportunity. PAY IS $12.50 per hour and upon certification and acceptance of their Statement of Work (SOW), you must agree to provide service for a minimum of 10 hours per week with 3 of those hours on either a Saturday or Monday or combination of both.
The Client has peak call volume Monday - Friday from 2pm-8pm EST. Bonuses and incentives are available for CSP's who meet Client Incentive Requirements.
If you choose to service this Client you MUST HAVE a traditional, Plain Old Telephone System (POTS).
This Client operates membership programs for vacationers and has over 3,000 resorts in more than 80 nations with a total of 12 lines of business to service. So if you love sales and travel, this opportunity is a great fit.
As a CSP for this Client, you can expect to be assisting members via inbound calls about their resort requests, offering alternative options if their first choice isn't available, selling membership packages and solving member concerns.
NEW CLASSES BEGIN 6/3/19 and END 8/30/19 - COST OF CERTIFICATION IS $29.00

TECHNOLOGY INDUSTRY -

DATA ENTRY

This is a bilingual French/English Opportunity
The Opportunity is for Call Interpretation and Data Entry and the PAY IS $9.50 per hour; upon certification and acceptance of your Statement of Work (SOW), you must agree to provide service for this Client for a minimum of 15 hours per week with 2 of those hours on either a Saturday or a Sunday.
In addition to the basic system and equipment required by Vendor Platform 1, you must have a PC with either Windows 7 or Windows 10, have stable high-speed internet with a minimum of 25 MBPS download speed (faster speeds are highly recommended); your PC must be hard-wired into the modem and your monitor (screen) resolution needs to be between 1440 x 900 and 1600 x 900
This Client is a leading provider of speech and natural language technology for both businesses and consumers, having multiple products and solutions using a blend of AI (artificial intelligence) and human understanding enabling their customers to talk or type to get things done.
Service would entail providing real-time interactive voice responses (IVR) correction by listening to customer voice "clips" of live calls and entering that data/information into the Client's system.
You must have excellent listening & logical interpretation skills, good attention to detail, be able to focus and quickly go from one voice clip to another with little to no break between.
NEW CLASSES BEGIN 5/28/19 and END 7/31/19 - COST OF CERTIFICATION IS $149.00

TECHNOLOGY INDUSTRY -

BILINGUAL:

This is a bilingual French/English Opportunity
The Opportunity is for Call Interpretation and Data Entry and the PAY IS $9.50 per hour; upon certification and acceptance of your Statement of Work (SOW), you must agree to provide service for this Client for a minimum of 15 hours per week with 2 of those hours on either a Saturday or a Sunday.
In addition to the basic system and equipment required by Vendor Platform 1, you must have a PC with either Windows 7 or Windows 10, have stable high-speed internet with a minimum of 25 MBPS download speed (faster speeds are highly recommended); your PC must be hard-wired into the modem and your monitor (screen) resolution needs to be between 1440 x 900 and 1600 x 900
This Client is a leading provider of speech and natural language technology for both businesses and consumers, having multiple products and solutions using a blend of AI (artificial intelligence) and human understanding enabling their customers to talk or type to get things done.
Service would entail providing real-time interactive voice responses (IVR) correction by listening to customer voice "clips" of live calls and entering that data/information into the Client's system.
You must have excellent listening & logical interpretation skills, good attention to detail, be able to focus and quickly go from one voice clip to another with little to no break between.
NEW CLASSES BEGIN 5/20/19 and END 7/31/19 - COST OF CERTIFICATION IS $29.00