"Did You Say "d" or "p"?"

"I don't think I heard you correctly; can you spell that for me, sir?"."

Have you ever tried to understand a person's name AND spell it correctly, when there are children or other background noise that is interfering with what you're hearing?

Been there - done that; and it will continue to happen time and time again, I assure you. This is why it's advantageous to have a phonetically-sound alphabet handy when double-checking the correct spelling of a name.

Customer care representatives often mis-spell names because they neglect to ask the customer to spell it for them. But if this sounds like you, here's something that will help - and that will not cause the customer to have to tell you their name twice.

It's the military phonetics Alphabet Guide that even police use ... and it's a unified way to repeat what you thought you heard and be corrected, if necessary.

Using this Alphabet Guide will enable you to clearly define over the phone the correct spelling of even the most difficult name. If you'd like a copy, go ahead and grab it! Simply right-click and "save image as" to download.

(*We allow you to copy/paste or save this Alphabet card, only; all other images and text are copyright protected and cannot be used without Webmaster's approval*)

Being able to clearly decipher names is crucial to notations added to a customer's account or record, no matter who the Client is that you're serving. Be one step ahead of the pack and go the extra mile to give exceptional customer service with a smile ... and get an A+ for spelling in the process!